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Customer Service Point of a Bank or Kiosk Banking is a service point of a bank where the main banking services are provided by the bank near to one's residence. Customer Service Point is a mini branch of a bank. The main functionality of a CSP is money transactions, Account Opening and Pass Book Printing. It is a project to reduce the work load of branches of the banks and provide the necessary services out of banking hours. The timing of the State Bank of India CSP are geerally 8 A.M. to 8 P.M.